Crossbar Parent Account FAQ
1. What is Crossbar?
Crossbar is the online platform we use for registration, team communication, scheduling, and payments. All team and player information is managed here.
2. Do I need a Crossbar account to register my child?
Yes. A parent or guardian must create a Crossbar account to register their child for any programs, teams, or camps. Once your account is set up, you can add your player(s) and manage everything from one dashboard.
3. How do I create a Crossbar account?
Go to our organization’s Crossbar site and click “Sign Up” (top right corner). Use your preferred email address and create a password. Once logged in, you can add family members and register your player.
https://www.dyhahockey.org/
4. Can both parents/guardians have access to the same player profile?
Yes. After one parent sets up the account and adds the player, you can invite other family members (e.g., spouse, grandparents, step-parents) to be linked. This allows multiple adults to receive team communications and schedule updates.
5. How do I add another parent or guardian to my child’s profile?
- Log into your Crossbar account
- Click on “Family” in your profile
- Select your player's name
- Click “+ Add Account”
- Enter the other parent/guardian’s name and email
- They’ll receive an invitation to create their own account linked to the same player.
6. How do I access my team’s schedule?
Once your player is assigned to a team, the full team schedule will appear under “Teams” in your dashboard. You can also sync the schedule with your personal calendar (iCal, Google, Outlook, etc.).
7. Where can I see invoices or make payments?
All payment details can be found under your Account Dashboard > Billings. From there, you can view balances, see due dates, and make payments.
8. Can I set up auto-pay or installment plans?
Yes, during the registration process you can select payment plan options if available. Crossbar will automatically process payments on the scheduled dates.
9. What if my payment fails or I need to update my card?
Go to your Account Dashboard > Billings, then click “Manage Payment Methods” to update your card. If a payment fails, you’ll receive an email alert, and the system will retry in a few days.
10. I’m not receiving team emails or schedule alerts. What should I do?
First, check your spam/junk folder. If you're still not receiving emails:
- Log into your Crossbar account
- Go to “Account Settings”
- Verify your email address is correct
- Ensure you’ve been added to your player’s profile
- Check notification preferences and opt-in for updates
11. How do I reset my password?
On the login screen, click “Forgot Password?” and follow the instructions. You’ll receive a password reset link via email.
12. Who do I contact for technical help with Crossbar?
If you're having trouble with the Crossbar platform, you can contact their support through the Help or Support links on the site. For questions about your registration, payments, or team-specific info, contact our admin team directly. (dyadmin@dyhahockey.org)